Entergy Arkansas has announced a temporary suspension of residential service disconnections for all customers through Friday, August 21, to protect public safety during a period of extreme heat. The utility provider confirmed that disconnection procedures will not resume until Monday, August 24, as dangerous temperatures continue to impact communities across the state. Read more below.

The temporary suspension is a proactive safety measure intended to help residents keep their cooling systems running during the ongoing heat wave. Company officials noted that while they are pausing disconnections, this does not prevent the possibility of unexpected power outages caused by severe weather, emergencies, or equipment damage.

In addition to suspending shutoffs, Entergy Arkansas has issued a set of critical guidelines to help customers manage their energy usage and avoid heat-related health emergencies. Cooling costs typically represent the largest portion of a household’s electric bill during the summer, but several low-cost or no-cost strategies can significantly reduce energy consumption:

• Adjust the thermostat:
  Residents are advised to set their thermostats to the highest temperature that remains comfortable.
• Maintain air-conditioning units:
  Routinely cleaning or replacing air filters helps systems run more efficiently.
• Utilize fans:
  Ceiling and portable fans can effectively circulate cool air, though they should be turned off when rooms are unoccupied.
• Block sunlight:
  Closing blinds, curtains, and shades during the hottest afternoon hours helps keep indoor temperatures down.
• Seal air leaks:
  Gaps around doors, windows, and ductwork should be sealed to keep conditioned air from escaping.

Entergy Arkansas offers energy-monitoring resources through its online portal, where customers can use myAdvisor tools to track real-time energy use and identify custom savings options. Additional energy-efficiency programs, rebates, and bill-assistance tools are available through the company’s online Bill Toolkit.

For those working outdoors, safety remains paramount. Health experts advise drinking plenty of water, scheduling strenuous labor during the coolest times of the day, and taking frequent breaks in shaded or air-conditioned areas. Signs of heat exhaustion include heavy sweating, headache, nausea, and extreme fatigue. If an individual shows signs of heat stroke—such as confusion, seizures, hot and dry skin, or loss of consciousness—emergency services should be contacted immediately.

For additional energy-saving, bill-management and customer assistance resources, visit Entergy Arkansas.

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