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CITY OF BRYANT ARKANSAS

Customer Service Supervisor

Job Details

Full-Time
Applications may be completed online at www.cityofbryant.com or picked up at the Human Resources Department at 210 S.W. 3rd Street, Bryant, AR 72022. A City application must be completed and submitted to be considered for this position. Position closes at 5:00 p.m., December 20, 2013. The City of Bryant is an Equal Opportunity Employer.
Starting annual salary $31,788 plus, commensurate with experience. Great benefits package included!
Published
Dec 11, 2013
Closing
Open Until Filled
Attached Files
Customer Service Supervisor Job Description

GENERAL DESCRIPTION OF POSITION 

Direct supervision and coordination of activities on behalf of Utility Customer Services staff engaged in handling payments, utility billing, service orders, new account activation, collections and in-bound call center operations. Serves as first line supervisor of New Accounts, Credit and Collections. Assure 
compliance of City ordinances, policies and procedures on day-to-day transactions. Provide resolutions and adjustments as needed to resolve customer issues. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

1. Provide supervision to New Accounts for the activation for utilities services. 

2. Supervises Customer Service clerks. 

3. Resolve customer issues and offer resolution options within City policy. 

4. Prepares bank deposits daily. 

5. Assists with end-of-month financial statement preparation. 

6. Reconciles Revenue Account (Fund 82). 

7. Back up for payroll processing. 

8. Prepares reports for management. 

9. Processes accounts payable entries. 

10. Assists customer service department when needed. 

11. Copies data and complies records and reports. 

12. Post utility payments as needed. 

13. Prepares monthly billing and calculates utility bills. 

14. Ability to interact with team members. 

15. Regular and punctual attendance. 

16. Ability to work overtime. 

17. File correspondence and the departmental records. 

18. Opens and routes incoming mail, answers correspondence, and prepares outgoing mail as needed. 

19. Operates office machines such as typewriter, adding calculating, and duplicating machines. 

20. Operates computer terminal to input and receive data. 

21. Prepares and enters meter readings, account transfers and work order information. 

22. Perform any other related duties as required or assigned. 

Qualifications

EDUCATION AND EXPERIENCE Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 3 years related experience and/or training, and 7 to 11 months related management experience, or equivalent combination of education and experience.

Special Requirements

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS Valid Arkansas Drivers License or valid Drivers License recognized by the State of Arkansas PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS Associate Degree in Accounting SOFTWARE SKILLS REQUIRED Intermediate: 10-Key, Alphanumeric Data Entry, Contact Management, Human Resources Systems Basic: Accounting, Database, Presentation/PowerPoint, Spreadsheet, Word Processing/Typing

Miscellaneous Information

SUPERVISORY RESPONSIBILITIES Supervises 2 non-supervisory employee(s). Departments supervised by this position include Water Customer Service Billing. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

UALR
JOBS

 

FACULTY POSITIONS

 

HOURLY POSITIONS

 

ARKANSAS
STATE PARKS
JOBS

-------------------------------------------------

Administrative Specialist II (P&D)

 

Location: Planning and Development, Arkansas State Parks, Little Rock, AR
Salary: $21,827
Position Number: 22092392, 22092346
Closing Date: 12/13/2013
Summary of Duties & Minimum Qualifications:
Pay Grade:    C109

Working under the direct supervision of an Administrative Specialist III, this position provides office support for employees in the Planning and Development section of Arkansas State Parks. This position reviews and types correspondence, memos, status reports, budgets, and other statistical reports. Other duties include tracking inventory, ordering office supplies, copying and distributing materials, answering multi-line telephone, routing calls, taking messages, maintaining time sheets, filing and retrieving information, and maintaining vehicle reports. Computer skills in Windows and Microsoft Office are required, and an accounting background and construction knowledge would be beneficial.

This position offers a full benefit package including paid holidays, annual and sick leave, health insurance and retirement pension. 

Applicants must meet or exceed the following qualifications:  the formal education equivalent of a high school diploma PLUS two years’ experience in a specialized or related area applicable to work performed. Unqualified individuals need not apply.

EOE/AA/ADA – Women and minorities are encouraged to apply.

Applications accepted online ONLY:  www.arstatejobs.com.

 

 

 

-------------------------------------------------

 

Seasonal Jobs

Location: Statewide
Hourly Wage: $7.25 - $12.00
Position Number: 2209XXXX
Closing Date: On Going
Summary of Duties & Minimum Qualifications:
Many state parks, museums, and tourist information centers are hiring seasonal employees now.

WE HAVE MANY SEASONAL JOBS!

Job duties vary but areas include maintenance, construction, housekeeping, store clerks, accounting clerks, waitstaff, cooks, and office/clerical support.

Work hours vary (from 15 up to 40 hours or more per week) as do work schedules (weekdays, weekends, holidays, and evening work).

FOR THESE JOBS, YOU MUST APPLY AT THE PARK, MUSEUM, OR TOURIST INFORMATION CENTER WHERE YOU WISH TO WORK. WE DO NOT HIRE SEASONAL WORKERS FOR FIELD LOCATIONS THROUGH THE CENTRAL PERSONNEL OFFICE, WITH THE EXCEPTION OF SEASONAL INTERPRETERS.

Apply at the location of your choice. Locations and phone numbers may be found at: http://www.arkansasstateparks.com/park-finder/.   We hire throughout the season, but some jobs go fast so apply early! 

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